At GOODVISH, we work hard to make sure you are completely satisfied with every purchase. We want you to be happy with our phone cases. However, we understand that sometimes a return or refund may be necessary. Please read our refund policy carefully to understand your rights and the procedures to follow.

Refund Eligibility:

 1.Refunds are available for products that are damaged, defective, or significantly different from the description on our website.

 2.We do not offer refunds for change of mind or personal preference.

 3.Unfortunately, we cannot accept returns of discounted items or gift cards.

Return timeline:

 1.You must request a return within 7 days of your arrival date.

 2.Any requests received after this time frame will not be accepted.

 iii. Return process:

 1.To start a return, please contact our customer support team at support@goodvish.store

 2.Provide the following details: order number, reason for return and any evidence of support (e.g. photos of damaged or defective products).

 3.Our customer support team will guide you through the returns process and provide you with the necessary instructions and return shipping address.

 Returns:

1.The returned product must be in its original packaging, unused and in the same condition as received.

 2.Please ensure that all accessories and promotional items that came with the product are also included in the return package.

 Refund Options:

 

1.Refunds will be processed once we have received the returned product and verified its condition.

 2.Refunds will be made according to the original method of payment used at the time of purchase.

3.Please note that the time it takes for a refund to be reflected in your account may vary depending on your payment provider.

 Shipping Costs:

 Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., shipping error or damage in transit).

Exchanges:

 We do not currently offer direct exchanges. If you wish to exchange a product, please follow the return process above and then place a new order for the desired item.

Customer Support:

If you have any questions or concerns about our refund policy, please contact our customer support team at support@goodvish.store. We are here to help you and provide further guidance.

 

Please note that this refund policy only applies to items purchased directly from GOODVISH. 

We reserve the right to update or modify our refund policy at any time. Any changes will be communicated on our website.

 Thank you for choosing GOODVISH We appreciate your understanding and cooperation with our refund policy. Our team is committed to ensuring your satisfaction and providing you with a positive shopping experience.

 Best regards. 

GOODVISH Team